Issues and Terms

Frequently Asked Questions

What products does Pallustra.com offer?

We offer a variety of pet beds and sofas suitable for different breeds and sizes of pets. You can choose the right product for your pet’s needs.

How do I place an order?

Browse the products you need on the website, select the corresponding options (such as color, size), and then click “Add to Cart”. After completing your shopping, proceed to your cart, checkout, and complete payment.

Can I modify or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible via email or phone. Once an order is processed, it may not be possible to modify or cancel it.

How long does delivery take?

Shipping time depends on your location and the shipping method you choose. Processing time is usually 1-3 business days, plus shipping time.

Can I return an item?

Yes, if you are not satisfied with the product after receiving it, you can request a return within 30 days. Please ensure the item is returned unused and in its original packaging.

Is there a warranty on the products?

Our products have a certain quality guarantee in terms of materials and workmanship. Please refer to the product manual or contact us for more information regarding our detailed warranty policy.

Is the website secure?

We take appropriate security measures to ensure the protection of your personal and payment information. All transaction information is encrypted through a secure payment processing platform.

If you have any further questions or require more information, please feel free to contact us. We’d be happy to assist you!