Refund & Returns

Thank you for choosing Pallustra.com. We hope you and your pet are satisfied with your purchase. If you need to return or exchange an item, please carefully read the following policy:

1. Return Period
   You can request a return within 30 days of receiving the item. After 30 days, we will not be able to provide a full refund.
2. Return Conditions
   Returned items must meet the following conditions:

The item is unused and in its original packaging (including labels, accessories, and instructions).

The item is undamaged.

Customized items cannot be returned or exchanged unless a quality defect is found.

3. Requesting a Return
   To request a return, please follow these steps:

Send an email providing your order number and the reason for the return.

We will send you a return confirmation and the appropriate return address.

Address: 13 Sarah Beth Dr, Cabot, AR 72023

4. Return Shipping Costs

Return shipping costs are borne by the customer unless there is a quality issue with the item. In this case, we will provide you with a prepaid return label, and you will not need to pay for shipping.

5. Refund Processing

Once we receive the returned goods and confirm they meet the return conditions, we will process the refund within 5-7 business days. The refund will be sent to your original payment method.

6. Product Quality Guarantee

If the goods you received are defective or damaged, please contact us as soon as possible. We will provide you with a solution, including replacement or a full refund, and will not charge return shipping fees.